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REFUNDS POLICY 

 

Thank you for your online order, we hope that you are happy with your new purchase. However, if you are not 100% satisfied with your purchase, we offer a refund service provided the following guidelines are abided by:

  • All items must be unused
  • Clothing or shoes must be unworn, unwashed, and in original packaging with all tags attached
  • Once clothing has been worn and/or washed it cannot be returned or exchanged
  • Shoes must not be worn outside, once shoes have been worn they cannot be returned or exchanged
  • All shoes should be returned in their original packing
  • All skateboard hardware must be un-skated and in like-new condition
  • Items must be sent back within 14 calendar days from the date you received the order
  • We do not accept any returns on underwear for hygiene reasons, except where faulty or not as described

 

PAYMENT OF REFUNDS

Refunds online will be made via the original payment method within 14 days of our receipt of returned items.

Refunds in store will be provided at the time of returning the unwanted items.

We may make deductions from refunds to reflect any reduction in the value of the items which may have resulted from your handling of them; i.e. they are no longer in perfect saleable condition.

For returns queries, please contact us at info@shopnetherworld.com.

 

EXCHANGES

We do not hold specific stock for exchanges, but if you wish to exchange your item you can return the original purchase in accordance with this policy and, subject to availability, then submit a new order online or purchase in store.

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